Shipping Policy & Information

At Dew Beauty, we understand that your time is important and we are committed to ensuring your orders are processed and shipped as soon as possible.

Currently, we ship only with Canada Post as historically they have been the most reliable courier service in Canada.

We do NOT ship internationally 

Within British Columbia:

Rest of Canada:

* Order amount is before applicable taxes and excluding gift cards.

Once your order is placed, it typically takes 1-3 business days for us to fulfill, pack, and ship it from our facility. The delivery standard begins after the order has been shipped.

Please note that our delivery partners may require an additional business day to process the package after it has been shipped. Delivery times may vary for remote delivery areas. Additionally, it’s important to be aware that postal services may experience delays depending on the season.

Tracking information may take up to 24-48 hours to become visible on our carriers’ systems after we’ve shipped out your order.

If you are shipping to a P.O. Box, please ensure that the postal office accepts parcels. Please be aware that Dew Beauty will not be held responsible for undeliverable orders returned to us.

Dew Beauty is not responsible for the following are scenarios that may affect the delivery process:

1. Damaged, lost, or stolen during delivery by the carrier.
2. Delayed due to inspection by local customs offices.
3. Rejected by local customs offices.
4. Delayed due to peak seasons for delivery carriers (e.g., holidays).
5. Delayed or returned due to incorrect or incomplete addresses.
6. Delayed or returned due to being unclaimed by the recipient.